Terms and conditions

Terms and conditions

Purchasing

All purchases in MySubbuteo.com are made via Paypal. If you do not have a paypal account, you can still place an order by using a credit/debit card by following the on-screen instructions in the checkout. Pay with confidence as all transactions even those made by card take place within Paypal.

As a buyer your purchase is fully protected from checkout to delivery. For more information check Paypal’s documentation on Byer’s protection.

Order Cancellation

You have the right to cancel your order within 24 hours since you placed it, no questions asked. We will refund your order immediately. To cancel your order login to your mysubbuteo account and follow the cancellation process. If you have not created an account, please email us as ask@musbbuteo.com and refer to your order number for cancellation.

We reserve the right to cancel your order if we conclude we cannot proceed with it. We are not obliged to state the reason for the cancellation, however will refund you immediately and fully.

Order Returns

You can return your order within 7 days since you received it.

To return an order login to your mysubbuteo account and follow the order return process. If you have not created an account, please email us as ask@musubbuteo.com and refer to your order number to arrange a return.

All products should be returned unused and in their original packaging. Return postage will be the liability of the buyer in most cases but is negotiable. It is your responsibility to ensure that the return order is sufficiently packed so it does not get damaged or lost in the post. We will refund you once we receive the return order. We reserve the right to deduct the cost of any products that have arrived damaged or have been used.

Defective products

If you have received a defective product, we will provide a replacement. A defective product should be reported within 14 days since you received your order or 30 days since we shipped it to you, whichever date comes first. This is because some products especially the decals are sensitive to humidity and will fail if stored for prolonged periods or in extreme conditions. In any case, please contact us at ask@musbbuteo.com and explain the situation.

Hand-Painted teams or other bespoke orders.

Terms negotiated with customer per individual order